Privacy Policy

Last updated: April 26, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service. Note: Registering an account is only required for contributing or publishing tips; it is not required to read tips on the Service.

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Application refers to LayoverLoop, the software program provided by the Company.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to LayoverLoop.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: United Arab Emirates

• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

• Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.

• Personalized Layover Guide refers to the optional feature where You upload a screenshot of Your crew roster and We email You a guide tailored to Your upcoming layover destinations.

• Service refers to the Application or the Website or both.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to LayoverLoop, accessible from https://www.layoverloop.app.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Phone number and PIN code: These are collected solely for the purpose of sending a tip. To protect Your privacy, these are hashed (using SHA-256) and stored in an unreadable format in our database.
• Staff number: This may be collected but is entirely non-mandatory. It is subject to Your personal decision to include it when publishing a tip; it is never required to use the Service.
• Email address: Optionally collected if You choose to use the Personalized Layover Guide feature, so We can email Your guide to You. It may also be collected if You contact Us for support.
• Roster screenshots: If You opt in to the Personalized Layover Guide feature, You upload a screenshot of Your crew roster. The image is processed (via Optical Character Recognition and AI-based parsing) to extract city codes and dates so We can build Your personalized guide. Roster screenshots are deleted shortly after processing and are never used for any other purpose. We do not retain or share Your roster.
• Content You publish: Tips, comments, hotel ratings, and other contributions You voluntarily submit to the Service. This content is publicly visible to other users by design.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Please note: We do not save Your IP address or Your specific location history.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may request, with Your prior permission:

Information regarding Your location

This access may be requested to enable features such as sorting the home page grid by "nearest first" or to access the "nearby city" feature via the app's long-press shortcut. The Application works fully without these features, and they are not vital functions. We do not save or store Your location on our servers.

Push notifications

If You enable push notifications, We may use Your device's notification token to send You updates such as new tips in cities You've bookmarked, new hotel ratings, or important Service announcements. You can disable push notifications at any time through Your Device settings.

You can enable or disable access to this information at any time, through Your Device settings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Where required by law, we use non-essential cookies (such as analytics cookies) only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool (if available) or through Your browser/device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts.

Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering Your login details or language preference.

Analytics Cookies
Type: Persistent Cookies
Administered by: Third parties (Google Analytics, Microsoft Clarity)
Purpose: These Cookies help Us understand how visitors interact with the Service so We can improve it. See the "Analytics and Performance" section below for details.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service.
• To deliver the Personalized Layover Guide: to process Your roster screenshot, generate Your personalized guide, and email it to You.
• For the performance of a contract: the development, compliance and undertaking of any contract with Us through the Service.
• To contact You: by email, push notifications, or other equivalent forms of electronic communication regarding updates, security notices, or informative communications related to the Service.
• To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already inquired about, unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service.

We may share Your Personal Data in the following situations:

• With Service Providers: We may share Your Personal Data with Service Providers to operate, monitor, and analyze the use of our Service, to deliver emails to You, to host Our infrastructure, and to provide map and AI features. See the detailed list below.
• For business transfers: in connection with any merger, sale of Company assets, financing, or acquisition.
• With Affiliates: in which case We will require those affiliates to honor this Privacy Policy.
• With other users: When You publish a tip, comment, or rating, that information is publicly visible to all users.
• With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. Unless otherwise stated, the retention periods below are maximum periods ("up to") and We may delete or anonymize data sooner when it is no longer needed:

Account Information

• User Accounts: retained for the duration of Your account relationship plus up to 24 months after account closure.

Roster Screenshots

• Deleted shortly after processing, typically within 24 hours. Never retained beyond what is required to generate Your personalized guide.

Email Addresses (for Personalized Layover Guide)

• Retained as long as You wish to receive the service, deleted within 30 days of Your unsubscribe request.

Usage Data

• Website analytics data (cookies, device identifiers): up to 24 months from the date of collection. Note: IP addresses are not stored.
• Application usage statistics: up to 24 months.
• Server logs (access times): up to 24 months for security monitoring and troubleshooting purposes.

We may retain Personal Data beyond the periods stated above for different reasons:

• Legal obligation: We are required by law to retain specific data.
• Legal claims: Data is necessary to establish, exercise, or defend legal claims.
• Your explicit request: You ask Us to retain specific information.
• Technical limitations: Data exists in backup systems that are scheduled for routine deletion.

When retention periods expire, We securely delete or anonymize Personal Data.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may also request the deletion of Your account and associated data at any time by visiting Our dedicated page:

https://layoverloop.app/delete

You may also contact Us at hello@layoverloop.app to request access to, correct, or delete any Personal Data that You have provided to Us.

Please note, however, that We may need to retain certain information when We have a legal obligation or lawful basis to do so.

Your Privacy Rights

Depending on Your jurisdiction (including the European Economic Area, the United Kingdom, California, and the United Arab Emirates), You may have the following rights:

• Right of access: request a copy of the Personal Data We hold about You.
• Right of rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of Your Personal Data.
• Right to restrict processing: request that We limit how We use Your data.
• Right to data portability: receive Your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time.
• Right to lodge a complaint: with Your local data protection authority.

To exercise any of these rights, contact Us at hello@layoverloop.app. We will respond within the timeframe required by applicable law.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics and Performance

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of Our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. We have configured Google Analytics in a privacy-respecting way (IP anonymization where applicable).
You can opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout
Privacy Policy: https://policies.google.com/privacy

Microsoft Clarity

We use Microsoft Clarity to understand how users interact with Our Service through behavioral metrics, heatmaps, and session replay. This helps Us improve usability and fix bugs. Clarity does not capture sensitive content such as passwords, and We have enabled masking for any input fields containing personal data. Information is processed by Microsoft in accordance with their Privacy Statement.
Privacy Statement: https://privacy.microsoft.com/privacystatement

Infrastructure and Functionality

Firebase (Google LLC)

We use Firebase services for application infrastructure, including push notifications (Firebase Cloud Messaging), authentication, and crash reporting. Firebase processes device identifiers, push tokens, and diagnostic data.
Privacy Policy: https://firebase.google.com/support/privacy

Cloudflare, Inc.

We use Cloudflare for content delivery, DNS, and security (DDoS protection, bot mitigation). Cloudflare may process technical request metadata such as device type and approximate region for security purposes. We do not store Your IP address; Cloudflare may process it transiently to deliver and secure the Service.
Privacy Policy: https://www.cloudflare.com/privacypolicy/

Resend

We use Resend to send transactional emails such as Your Personalized Layover Guide and account-related notifications. Resend processes Your email address and the content of the email solely to deliver it.
Privacy Policy: https://resend.com/legal/privacy-policy

OpenRouter

We use OpenRouter to power AI-based features, including parsing the contents of Your roster screenshot to extract city codes and dates for the Personalized Layover Guide. The roster image and any extracted text are processed solely to generate Your guide and are not used for AI model training. OpenRouter may route requests to underlying AI providers under their respective terms.
Privacy Policy: https://openrouter.ai/privacy

Google Maps Platform / Google Places

We use Google Maps and Google Places to display maps of recommended spots and to look up information about places. When You interact with map features, Google may receive information from Your device for security and service-delivery purposes.
Privacy Policy: https://policies.google.com/privacy

Affiliate Links Disclosure

Our Service is completely free to use. However, some products or services featured on the Service may contain affiliate links (for example, eSIM providers). If You click on an affiliate link and make a purchase, We may receive a small commission from the vendor. This does not result in any additional cost to You. We only feature products We believe provide value to our users.

Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: hello@layoverloop.app
• For account/data deletion: https://layoverloop.app/delete